The iPhone Xs and Xs Max are the most expensive smartphone ever announced by Apple. The owners of this eyewatering device are reporting that some of the devices have problems with the way they can be charged. Their device refuses to charge if it has been idle for a while. Some charge only if the display is "woken up".
“Chargegate” is the term associated with the problem, if the screen is turned off and the lightning cable is plugged in the device it does not start charging automatically.
A video posted to the Unbox Therapy channel on YouTube shows vlogger Lewis Hilsenteger demonstrating the issue.
The video was posted just this past Saturday. In the video, he tested nine iPhones by plugging them into an official Apple power supply.
In the video, Hilsenteger can be seen testing an iPhone X, four XS, and four XS Max phones.
In the video, the 2017 iPhone X charged perfectly but to his surprise, many of the new XS and XS Max phones refused to charge when plugged in.
On Apple's discussion forum on its website, a number of complaints about the XS and XS Max failing to charge have also been posted there.
Some have also taking to social media to share their frustration, a number of people have described being unable to charge their phone at all once the battery is drained.
For some users of the product, they believe strongly that the problem might be related to a recent change in Apple's security settings.
The iOS 11.4.1 has a feature that allows the lightning port on iPhones to be disabled when the phone has been idle for a while.
The idea behind the change was to make it harder for thieves, cyber-attackers or law enforcement to gain access to the phone.
The company advises on its website in such a case the device might not charge..
Apple is yet to speak out about the issue.
